REPLY WITH: "Absolutely. May I ask what you want to use them for?
_______________________________
-"Oh, fantastic. That would be awesome. We would love for that, too.
What we have is for every piece of artwork that you purchase, you are able to also purchase the social media file. They are only $50 but we have them all sized and ready for you perfectly for the screen so you don't have to do any more work on them. They are ready to Go. So for any artwork that you have purchased you can add that on as well. How does that sound?
-every portrait you order, you'll be getting a digital web version of the same image to share with friends and family on Facebook absolutely free.
-yes I give both. Everything you purchase comes printed and digital"
That's great! We believe you should share your Wall Art and Art Albums with those who visit your home -- after all, those are the finished pieces of art work. Just know that for we have the perfect product - social media files - sized, $50 each and also have an app available to share on your phone.
How does that sound?
"Oh, that's fantastic! One thing that we have designed specifically for that need for people who are wanting to gift their photos to relatives and potentially send them overseas are gift prints. They are about they come in a protective folder so they are protected and packaged to be sent overseas. they are a standard size so they easily can find the frames for them. that way you would be able to give them the photographs that you know they will love. We have got that option there for you.
How does that sound?"
"Oh, did you know we design custom made albums and we do all of that for you. We would work with you together to create a beautiful album for you and you can chose the photos so you will have your very own album, that is beautifully made, the best thing is that because they are professionally printed from one of our printers, they are museum quality so they are rated to last 150 years quality so your grandkids won't miss out on knowing who they look like! The portrait will last long enough that they can actually compare.
How does that sound?
-We actually archive everything that is purchased on three servers, at the lab, backed up to cloud
and a back up on the server, their photos are safe.
to be sure that if you ever want to have it reprinted we know we have them stored for you - also our commercial labs guarantee what we order, too. We are guaranteeing that in many different ways. And we know that files can corrupt, so if we were to give them to you on a USB or a disk that is quite possibly going to be damaged, or corrupted in the future, the only way that we can guarantee if you do take that archive that it will actually work is for us to have copies. But if you purchase the copy on disk then we no longer have that archived because it is then your responsibility, so we decided it was actually safer for us to do that. How does that sound?
We only archive what they have purchased because it costs money and time so we are only prepared to do this for what client value
by purchasing the portraits they love then clients are telling us what they actually value
You know, I had a friend who backed up his family photos on a 5.25 floppy and his mother decided to label it with a post it note with family photos and then a staple through the post it note so that it wouldn't come off - can you imagine?
He lost all of their family portraits!
technology changes and fast
we don't know what you will be able to read but we have you covered
CD's aren't even going to have anything on them past 3 years
99% of people who say they will come back don't
so there have been many cases where people have come back but they are corrupted
sometimes a death in the family and the one they wanted was corrupted
we don't want that to happen to you so that's why we make it so easy for you to purchase what you love today so you can enjoy it displayed in your home - that's why we have a great payment plan.
How does that sound?
-I understand
The thing is that consumer level products may seem to be the same quality, but they are not. It's like a receipt from McDonalds - if you go back and look at it, in say, three years, the ink almost disappears -- not like letters people wrote even 100 years ago that are still around. Once they get your money, they don't care how long their product lasts, so initially it SEEMS less expensive.
We are a full service photography company just for the main purpose of giving you the best experience and the most professional finished products possible -- and also the highest quality printed, wall-sized portraits that are professionally finished. Did you know that the portraits we create are rated to last over 200 years? Not only do my pro lab prints look perfectly beautiful, but that they are at an archival quality level that IS unavailable to consumers!
What we do is to create one-of-a-kind artwork for our clients’ homes.
Honestly, once my clients see the beautiful wall art, albums, and other products available, they realize that what they really want is a way to display and share their portraits, not just digital files.
It's like every home has a pair of scissors but if you want a haircut with style, you got to a stylist, someone who really knows what they are doing -- would you ever give those scissors to your husband cut your hair?? In a similar manner, if you want something exceptional of your family, you go to a professional and get professional products
__________________
"We are so very careful to make sure that everything that leaves our studio is finished only in the highest manner with full artistry on canvas. The only time any client can see our work without full artistry is when they are in the studio looking at their proofs. It is a way we protect our image. It’s also a way we show respect to both you and us, because we will only give you something if it is our absolute best."
___________________
Oh, thank you for asking, but that's not a product that we offer.
We are happy to print as many as you want. That is why our clients come to a professional - it's what we do. We create everything for you because we specialize in custom designed artwork and everything that leaves the studio is fully finished, the highest quality and ready for you to enjoy.
It's similar to getting something from a designer, like say Prada or Versace. You wouldn't even think of going to them and asking them for the pattern and the cloth just because you have a sewing machine because you are going to whip it up yourself
So in a similar way, we create art of our family - that's what we do - we make sure the quality is the highest available for professional photography and that we use the best labs, labs that are not available to the consumer.
And the other thing is that statistics show us that no one is printing their digital files any more - they are just so busy!
We used to sell just digitals but we sent a survey to 50 clients and of the 32 clients that responded, only 2 had indicated that they printed anything larger than a few gift prints for family.
Our typical client values quality artwork to display and enjoy every day, and pass down to your children". That's why we have gone to great lengths to make sure that everything we produce is archival and rated to last over 200 years with normal use.
The real value of what we do will be in the portraits of your family that you'll see and enjoy every day on your wall, the album that you hold your children on your lap and look through and treasure the memories as they grow up, and then they will do that with their kids. Those are going to be the things that bring you the most joy, not digital files that will live and die on your computer.
How does that sound?"
-Can you help me understand: Are you saying that the only thing you want is JUST digitals? Why would you want JUST digitals?
"I want them just to keep them"
LISTEN TO THEIR RESPONSE:
“I hear what you are saying.
Can I ask: What would you rather own - An original Monet or Picasso hanging on your wall or the same image on a thumb drive?
(ALLOW FOR ANSWER)
So art is valuable, wouldn't you agree?
We believe art of your family is really priceless because it will be around long after the memory is gone.
We feel that Art is worthy of and meant to be displayed. That is where you will get the most enjoyment, from having it on the wall and therefore the most bang for your buck.
The old adage "Out of sight, out of mind" comes to mind.
We decorate our walls with things we cherish...wall portraits are always within sight and as such; the family/pets/friends/loved ones are always on our mind.
I don't know about you; but in the quiet moments of the evening or early morning, I catch sight of a portrait on my wall of a cherished person and talk to them...reminisce or just share thoughts as if they were right with me in person.
The wall portrait is a tangible way to keep someone "close-in-spirit".
A cd in a drawer somewhere just doesn't offer the same instant gratification...the images are "out of sight and out of mind".
We are a full-service studio so we specialize in the experience and finished products. What we do is to create one-of-a-kind artwork for our clients’ homes.
Honestly, once my clients see the beautiful wall art, albums, and other products available, they realize that what they really want is a way to display and share their portraits, not just digital files.
It's like every home has a pair of scissors but if you want a haircut with style, you got to a stylist, someone who really knows what they are doing -- would you ever give those scissors to your husband cut your hair?? In a similar manner, if you want something exceptional, really art of your family, you go to a professional and get professional products.
How does that sound?"
---Oh, that's not a problem at all. We have a record.
---"Oh wow, now I've spoilt your surprise.
However, now that I have you on the phone, congratulations on winning one of our Luxury Gift Certificates values at $XXX.
So, tell me, who would you LOVE to bring to your photography experience?"
--- it's so great your kids need your attention right
now and I want you to give them what they need.
How about I give you a call back at 4?
Well, it's really exciting. What you have is $500 to spend toward a photographic experience with us and I'm really excited to start planning that with you."
And that includes..."
...your planning session with me on the phone.
the beautiful photographic session with us.
and then a cinematic presentation of your best photographs
as well as a specialist design consultant who is going to show you through the best photographs from the day and help you chose amazing artwork for your home and then your GC is also money to spend towards that artwork.
How awesome is that?"
(ALLOW FOR RESPONSE)
""So, I can't wait to hear - who would you love to bring along?"
"Well, that's really going to depend on what you want in the end. So what I'd love to do is just find out a little bit more about you so that I can get a really good sense for what it is that will be perfect for you. That way, towards the end, I can give you a much better idea of what you would be likely to spend with us. How does that sound?
(ALLOW FOR RESPONSE)
"Okay, so first of all, let me find out: Who would you love to bring along?"
---"Absolutely -- you are going to love the portraits so much you will want to spend more money than you gift certificate!
There is no required purchase, so what you spend is up to you and you are only going to buy what you love.
What we talked about and what i quoted you for is something that i truly believe you will love to have. But we definitely have other options and you''ll be able to see them at your portrait session".
It has a 6 weeks to actually book in and schedule a date, and that day can be scheduled within three months - (so once they pay a booking fee, they have 3 months to use it)
"oh! Are you driving?
What time are you going to be home? I'd love for you to safely get home to your family and we'll talk then.
This can definitely wait! I'll call you again at X time (whatever time they said they will be home), sound good?"
CLIENT INFO
If Mom DOES NOT ANSWER, leave a message telling her you will call back in a few minutes.
If Mom STILL DOES NOT ANSWER when you call back:
Find her call in Airtable in the 5 - Schedule Soundbite Calls view.
Change the Mom Call Status to "Ask to Reschedule."
This will send her email/SMS to reschedule her call.
MM slash DD slash YYYY
CLIENT INFO-PASTE FROM SHOOTQ (If a call back)
PLACE A CHECKMARK TO CORRESPOND TO THE NUMBER OF KIDS YOU WILL TALK ABOUT IN THIS CALL
(REMEMBER, WIFE ABOUT HUSBAND IS ONLY FOR COUPLE CALLS)
FAMILY MEMBERS INFO
MM slash DD slash YYYY
Hidden
I understand. Have you thought what it would be like to enjoy them everyday without having to remember to flip open a laptop and press next a couple hundred times? "
I'm not firefighter, but I know people aren't running back into their burning homes for thumb drives."
“Hey Dad, I get it.
Many photographers go down the path of just tossing you a photo for facebook and move on.
But I got to be honest Dad. . . .that’s not what it’s about for me. I want to provide families a way to hear “I LOVE YOU” every day. To see “I’m important” every day. To showcase what is most important in our world Every. . . .single. . . .day. Because you know what Dad? There just isn’t enough of that in our world. There’s too much “reality TV” and fast food telling us that we are only worth a quick dollar. So when I help a family celebrate what’s most important to them, I couldn’t bring myself to devalue what they love by tossing them a cold USB drive and wave goodbye. . . .because who needs more of that right?”
“SO, with that in mind. . . .if you could tell your daughter how much she means to you from the second she wakes up to the moment she falls asleep. . . .where would you display that?”
Since we specialize in photographing families and children together, is there a reason you are thinking of having just the child photographed?
(ALLOW FOR RESPONSE)
I understand. That sounds reasonable.
Can I ask...do you think that in 50 years time, if given a preference your child would prefer to have a portrait with you IN the portrait or just a photograph of them alone?
(ALLOW FOR RESPONSE)
Would a portrait of you with, say, your mom, have value to you today?
That's one of the reasons I always encourage families to be IN the portraits with their children.
Hidden
"Before we speak about your next CHILD, I'm so excited to hear all those little things you have noticed since we spoke last time, while you were watching (YOUNGEST CHILD) playing?
What have you noticed since we spoke that you are suddenly aware of that you hadn't noticed before?
"I couldn't wait to hear all about that - I just knew that you would going back home and seeing your husband and seeing your kids with new eyes and I couldn't wait to hear what stood out to you - what you saw differently"
SECOND CALL WITH WIFE, CHILD 2
MM slash DD slash YYYY
Thanks so much for this call - my goal is a ten minute call, so let's go ahead and jump right in. Last time we spoke about your youngest.
NOW tell me about XXXX...
Daddy's girl/boy or mommy's girl/boy?
(ALLOW FOR RESPONSE)
Help me see XXXX through your eyes.
So what is that thing that you love most about him/her, that thing that just makes your heart melt, the qualities that make him/her unique to you right now.....what would that be?
(ALLOW FOR RESPONSE)
INTENTION CHILD 2 PARENT POSE
That is so sweet.
What would you MOST love for your child to see IN HIM/HERSELF through these portraits, things he/she MIGHT not really see about him/herself but that you want him/her to be able to see and hold on to?
(ALLOW FOR RESPONSE)
What does he/she struggle with?
(ALLOW FOR RESPONSE)
If you could fix that and give him/her anything, what would it be?
(ALLOW FOR RESPONSE)
To be able to hold onto this XXXX and grow into that in his/her life - like, what could he/she accomplish as an adult? Who could he/she be, right?!?!?
INTENTION CHILD 2 SEE IN THEMSELVES
Okay. Now let's talk about XXXX and his/her dad - each child has a different bond with their dad.
When it comes to Dad, what do you want YOUR CHILD to feel and remember about this relationship with Dad every time he/she looks at a portrait of him/her and Dad together?
What do you think it will mean in the future to XXXX to have a visible reminder of his/her relationship with Dad, to have that and see that love every day?
INTENTION CHILD 2 WITH DAD:
XXXX is a completely different person - and because of that you are a different mom to him/her.
What feelings would you MOST LOVE for THIS CHILD to remember about YOUR relationship with him/her, who YOU are to him/her as MOM?
(ALLOW FOR RESPONSE)
What would YOU most love to see in a portrait of XXXX?
(ALLOW FOR RESPONSE)
Imagine him/her looking at a portrait of the two of you together, a portrait that embodies everything that you want him/her to FEEL and REMEMBER about you being his/her mom. Describe to me what you want him/her to FEEL when he/she looks at that portrait of the two of you together.
INTENTION CHILD 2 WITH MOM:
Hidden
What have they done so far that you are most proud of?
What do you think it will mean in the future to this child to have a visible reminder of the things you love about them? to have that and see that love from their dad every day?
What feelings would you most love for your child to have about who you are as their mom every time that they look at these portraits? What do you want them to feel about the relationship you guys have every time they look at a portrait of the two of you together?
USE THIS FOR A GIRL
How encouraging it would be and and it would build security in the heart of their little girl as she grows into that ______ woman? (using their key words, of course.)
BOTH: As a provider, you may not have always been or maybe in the future always be available for important moments. How important is it to you to have this as a reminder for your daughter that you really loves her even when you can't be there?
Hidden
FINISH THIS SENTENCE ABOUT THIS CHILD: The thing that is most important to me about my relationship with my son/daughter that I want them to always remember is -
What do they always want their child to know?
What you are telling me reminds me of something Tarsha and Donald, a client of mine said
-- feel their wall portraits were magic
-- their son, Tre. was bullied
-- she watched Tre every day stand in front of the portraits in his room right before he went off to school and she swore it was almost like he soaked up confidence from them
When I found out about this, I realized why it's so important to have those portraits on the wall.
Do you feel that having portraits that show QUALITY would be important to XXXX?
Hidden
So when I capture this (quality), this connection that XXX has with you, can you think of what it might mean to display it in XXXX's room?
(ALLOW FOR RESPONSE)
...a place where XXX can wake up every day, and know that XXX is (quality)....a place where XXX opens his/her eyes and starts every day knowing that no matter what, you think (quality) of him/her. What do you think?
(ALLOW FOR RESPONSE)
You have already sent the snapshots of CHILD 1'S walls, right?
(ALLOW FOR RESPONSE)
That's awesome! You will love what we put together!
Hidden
DON'T SAY THIS IF THEY HAVE A THIRD CHILD
So if you were to take the daily messaging your child sees away from marketers and fill YOUR space with YOUR own message, mirroring back to your child the things you love about them, how do you think it could affect your child? Like, what message would this give to your children if you chose to display what you love most about them in a impactful way, where they could see it every day?
Sending the snapshots of MIDDLE' CHILD'S bedroom walls will let them know how special they really are and you'll never have to worry about that middle child syndrome.
What do you think?
(ALLOW FOR RESPONSE)
You will love what we put together!
(ALLOW FOR RESPONSE)
Hidden
You know what would look amazing is a series of portraits in a collection will be AMAZING in his room so he could see it every day! It would tell the story of XXX's QUALITY. Your son/daughter could soak up that QUALITY every day and will feel that love and connection every day?"
(ALLOW FOR RESPONSE)
......What would that mean to you to have something like that?"
WALL ART IN OFFICE
"Remember when we spoke XXXX, about how much you loved the way Bobby's hand fits into yours at this point in his life and you know before you know it, he will be grown and out the door? This portrait would look amazing above your desk in your office, don't you think, just like you told me and you could see his little hand every day."
(ALLOW FOR RESPONSE)
Be SURE to send snapshots of XXXX'S room and I'd LOVE to create a design for a wall in your office!
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SECOND CALL WITH WIFE, CHILD 3
MM slash DD slash YYYY
NEXT CHILD
Tell me about XXXX's personality and what he/she is like? Like, what's unique about him/her?
Daddy's girl/boy or mommy's girl/boy?
Why do you think he/she is a daddy's girl/mommy's boy??
Like, what do you XXXX to see, to feel and remember about who Dad is to him/her every time he/she looks at the portrait I create?
INTENTION CHILD 3 WITH DAD:
I want you to think back to the last time that you spent time with XXXX, the beautiful moments that you spend together that you treasure. Help me see your child through your eyes.
What do you love MOST about XXXX?
(ALLOW FOR RESPONSE)
What would YOU most love to see in a portrait of him/her?
(ALLOW FOR RESPONSE)
NOW FINISH THIS SENTENCE ABOUT THIS CHILD: The thing that is most important to me about my relationship with my son/daughter that I want them to always remember is...
(ALLOW FOR RESPONSE)
INTENTION CHILD 3 WITH MOM:
What does XXXX struggle with?
(ALLOW FOR RESPONSE)
If you could fix that and give him/her anything, what would it be?
(ALLOW FOR RESPONSE)
What would you MOST love for your child to see IN HIM/HERSELF through these portraits, things he/she MIGHT not really see about him/herself but that you want him/her to see and be able to hold on to?
What do you think it will mean in the future to XXXX to have a visible reminder of the things you love about him/her? to have that and see that love every day?
INTENTION CHILD 3 SEE IN THEMSELVES:
Hidden
FINISH THIS SENTENCE ABOUT THIS CHILD: The thing that is most important to me about my relationship with my son/daughter that I want them to always remember is -
What do they always want their child to know? What feelings would you most love for your child to have about who you are as their mom or feel about the relationship that you two have every time that they look at these portraits of you together? Like 50 years from now, what do you want to remember about you?
So if you were to take the daily messaging your child sees away from marketers and fill YOUR space with YOUR own message, mirroring back to your child the things you love about them, how do you think it could affect your child? Like, what message would this give to your children if you chose to display what you love most about them in a impactful way, where they could see it every day?
(ALLOW FOR RESPONSE)
Hidden
What have they done so far that you are most proud of?
"If XXX could wake up every day and see a portrait that instantly makes him feel all of the confidence and concentration you love seeing in him, would it have an impact on his life to feel that love and connection every day"
What feelings or qualities would you most love for your child to see in themselves through these portraits?
Be SURE to send snapshots of the kids rooms!
(This field goes into AIRTABLE > SOUNDBITES table.)
(This field goes into AIRTABLE > SOUNDBITES table.)
OLDER HIGH SCHOOL CHILD OR CHILD 4
OLDEST
MM slash DD slash YYYY
So tell me: What's XXXX into at the moment?
What do you love about him/her most at this age?
(ALLOW FOR RESPONSE)
Mommy's girl - daddy's girl…??
(ALLOW FOR RESPONSE)
What has he/she done so far that you are most proud of?
(ALLOW FOR RESPONSE)
What would YOU most love to see in a portrait of XXXX?
(ALLOW FOR RESPONSE)
What do you always want your child to know? What feelings would you most love for your child to have about who you have been to him/her as his/her mom - because the relationship with an older child does change?
(ALLOW FOR RESPONSE)
There is this well documented stage at 14 when kids are no longer - the family is not important. It's their independence. It's them setting out and going out and having adventures and finding out who they are separate from the identity of being your kid. But then there's that pain of a being a parent of realizing that your child does not want to be around you NEARLY as much. It's all about their friends, right? their family is replaced by the peer group.
Things have changed, they have. So this portrait can celebrate this new time in the family.
And maybe it is time, you know, to have a kind of an elegant, you know, mature family portrait. And as much as we don't want to see our kids grow up, that's what they do. And we can celebrate it with something that's beautiful and timeless. And that becomes an heirloom that that gets passed down to him.
INTENTION CHILD 4 WITH MOM:
Dad's relationship with him/her is changing too...sometimes moms are much more tuned into that at the time...
FINISH THIS SENTENCE ABOUT THIS CHILD: The thing that I most want my son/daughter to remember about his/her relationship with Dad is...
(ALLOW FOR RESPONSE)
What feelings would you most love for your child to have about who Dad is to them every time that he/she looks at these portraits of the two of them together?
(ALLOW FOR RESPONSE)
INTENTION CHILD 4 WITH DAD:
DESCRIBE ACTIVITY 1 - IF IT IS AN OLDER CHILD
What does XXXX struggle with?
(ALLOW FOR RESPONSE)
If you could fix that and give him/her anything, what would it be?
(ALLOW FOR RESPONSE)
What feelings or qualities would you MOST LOVE for your child to see in him/herself through these portraits - AND TAKE WITH HIM/HER into the next part of life? Like, what qualities or part of his/her personality do you wish you could hold onto, if given the chance?
(ALLOW FOR RESPONSE)
Do you think it would have meaning for XXXX in the future for him/her to have a visible reminder of the things you love about him/her?
(ALLOW FOR RESPONSE)
Did you have portraits like that growing up?
(ALLOW FOR RESPONSE)
YES - What does that mean to you to have that in your life?
NO - That's what we want to do, as parents, give our children what we didn't have...
INTENTION CHILD 4 SEE IN THEMSELVES:
Hidden
(Set the scene they just gave you)...and you look over and (name) has that (word they used to describe the) expression...
Can you describe what you see that tells you that is what they are feeling/thinking at that time?
What do you love the most about that expression?
What does that expression say to you that only a mother/father would know?
How does it feel to see him communicating (what they said they say)
What does it mean to you that (name) has that quality.intelligence/trait?
What feelings or qualities would you most love for your child to see in themselves through these portraits?
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WIFE ABOUT HUSBAND
Do you mind if I go ahead and get your anniversary date?
MM slash DD slash YYYY
Hidden
We talked about what YOUR HUSBAND does with the kids - what types of things does he do FOR the kids, bathe them, feed them?
What does it represent to you that he makes the time to come home and bathes the children?
When you see him enjoying that moment and just how happy he is to be there and enjoying that time together, what does it mean to you to have a man in your life who is so dedicated that he makes the effort every single night that he comes home and he's there with the children?
Hidden
I mean, I think that it's awesome that your husband is so hard working.
When he does get time for family what does he love about that?
How important do you feel it is for your family to know how much he treasures it?
Thinking about HUSBAND and what you love the most about him, those things that you just simply love in him? Can you describe for me in three words what it is that you love most about him, what makes him special to you?"
Hidden
"So when you say XXXX, what does XXXX look like to you? Like, if you go back to that moment right now in your minds eye, that moment of seeing him being XXXX, can you describe to me what that looks like?
Hidden
"When you think of him being XXXX, can you describe the expression that really communicates that to you?
What is it you love the most about that expression?
How does it feel when you see that?
"How does that make you feel, having a man in your life that makes you feel so secure and gives you that attention and that connection that the two of you have, you know instantly he is there to support you"
What does that mean to you to have that in your life?
What do you love most about your relationship your spouse?
If there was one thing you could tell him about what it means for you to have him in your life, what would it be?
Hidden
Sometimes couples have their 'thing' that they do that no one else does or knows about. What is that thing that you just looooooove, that your HUSBAND does that silently communicates that he loves you?
(ALLOW FOR RESPONSE)
So what is it you love the most about that?
OR
What does it mean to you to be ?? wife?
What makes you who you are as a couple?
Hidden
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(ALLOW FOR RESPONSE)
"If we create something for you that would transport you back, every time you looked at it, to the way you feel right now, you could walk in the room and have an instant connection to THIS feeling...What would that mean to you to have something like that?"
If we were to capture ____ what would that do for you personally?
What would that do for your family/marriage/relationship with HUSBAND?
So when we capture that incredible moment for you that totally defines for you how you feel right now, where in your home would you love to display that so you can feel that rush of love every day?
(ALLOW THEM TO ANSWER)
That sounds good. Choosing a place where you can put something substantial, something large enough to have presence in the space is important because you want art that will LIVE on your wall; so you can re-experience it every day, wouldn't you agree?
I can definitely see this as a collection in your bedroom, where you can see it every single day first thing as you wake up.
(ALLOW FOR RESPONSE)
You have already sent the snapshots of your bedroom walls, right?
(ALLOW FOR RESPONSE)
That's awesome! You will love what we put together!
Pricing for a collection in this area of your home would be similar and would start at 1,500.
Does that work?
END OF CALL
Your answers have been amazing and now I feel like I know your family well enough to create beautiful authentic portraits of them, something timeless that will stand the test of time, shows your love and connection.
Dad’s going to look strong like a protector of his family and you are going to look like...well, the heart of the home.
Your children will be surrounding you and I think it’s going to be a stunning art-piece for your home. How does that sound?
The next time we speak will be during our Design Session by phone, for about 10 minutes so I can get your opinions on the designs we create for your home.
Do you have any questions before we hang up?
MOM OBJECTIONS
Oh, one more thing - I really need to schedule your MAKEUP ARTIST, but I never do that until I receive your SNAPSHOTS.
Will you be able to send your snapshots today?
(ALLOW FOR RESPONSE)
IF YOU ALREADY HAVE HER SNAPSHOTS BUT DON'T HAVE HER MAKEUP QUESTIONNAIRE BACK:
Just to let you know, I went ahead and scheduled your makeup artist -- we do want your makeup to be the look YOU want. We don't want to do glamour makeup, if you want to look completely natural - please be sure to complete the makeup questionnaire.
(ALLOW FOR RESPONSE)
IF YOU HAVE HER SNAPSHOTS AND HER MAKEUP QUESTIONNAIRE:
Thank you so much for sending back your makeup questionnaire so quickly!!
Just so you know, we scheduled your makeup artist is all scheduled in. I just want to confirm that you have on your calendar for JUST YOU to be here 1.5 hours early for your hair and makeup.
(ALLOW FOR RESPONSE)
I would so love to have this portrait session to go ahead, but I absolutely wouldn't be able to live with myself knowing that I haven't given you the best opportunity to enjoy the photographic experience and to get the best results possible for you by not having spoken to DAD.
It would mean a lot to me to know that both of you have had the change to share what you love about each other and what you love about your son/kids rather than him not having the opportunity to really share with me what is meaningful to him in his life.
We have had clients we have disappointed when we haven't spoken to the husband.
The husband leaves disappointed. The wife didn't get what she wanted.
The last time that happened I promised myself I would put what is best for my clients first.
Until I am able to speak with him, I won't be able to have the photoshoot go ahead. I know that this is going to be what gives you the best result. The call won't be more than 10 minutes.
DON'T ADD THIS PART
Nobody was on the same page with the prices and the artwork that they wanted. showing prices isn't going to fix that.
I know that he doesn't have a lot of time and time is precious to him
but you are too -
and this is his chance to show you that that is true.
I'm going to make a stand for him in allowing him to show just how important you and his family really are to him and that you mean more to him than anything else.
I could not take that away from him by saying it's okay for him not to be here. This is a one time experience that you both need to share together.
When would be a great time for you to call him and get him to commit? How about now?
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NOTES AFTER CALL
Put all notes here that will affect shoot because this field will be saved in Ontraport