TERMS AND CONDITIONS
We do our best to fulfill your needs and meet your expectations. We will stop at nothing to achieve the very best results for you. To achieve this, it’s important that you are aware of how our studio works. These guidelines are designed to have things written down so our business policies are transparent and you know what to expect. We intend to deliver excellent customer service, now and in the future.
GIFT CERTIFICATES: Gift certificates are for studio only and for the recipient and their family. “Family” include families (up to six people), families with pets or grandparents with children of any age. The certificate is only valid if used by the named recipient, and is non transferable, not redeemable for cash and may not be used to pay any outstanding order balances for the recipient or any client. Gift certificates cannot be combined with other certificates or promotions. Certificates are valid for 6 months.
HOLDING FEE: a 100% refundable holding fee is required to make the appointment. Since we reserve two hours in the studio for you and bring in staff, the holding fee is there to assure us that fully committed families keep their appointment. It will be refunded to you after you view your portraits and choose your gift. We are happy to reschedule your appointment if needed but please let us know as soon as possible so we can fill your reserved time.
CANCELLATION AND RESCHEDULING: We are a very in-demand, high-end portrait studio and limit the number of appointments that we accept based on our capacity in order to give our clients the highest level of attention to create stunning art pieces.
Since we are reserving two hours in the studio and bringing in staff for your family, we have a firm ONE WEEK rescheduling policy. If you cancel within 7 days, the holding deposit is non-refundable and appointments may be rescheduled with another booking deposit.
Please contact us immediately to reschedule due to illness. We are happy to accommodate you.
Rescheduled appointments must be completed by phone and not acceptable via email. The holding fee on appointments rescheduled with more than a weeks’ notice can be applied to the new appointment.
PLEASE ARRIVE ON TIME: We have appointments throughout the day and we try very hard not to get backed up. Please be on time, ready to go for the session. The time we lose to lateness or changing clothing is taken out of your session time. Makeup and hair should be complete prior to arriving. As everyone arrives dressed, no need to worry about wrinkles. Our amazing artist can make adjustments to remove wrinkles.
ORDERING: You will view your portraits at a personally attended or virtual slideshow either at the studio or virtually on a zoom appointment. You will be asked to order at this time. Please make sure all decision makers are present since studio promotional offers will only available at this time.
STUDIO SPECIALS OR PROMOTIONS: Specials will only apply on the day of the appointment. Payment in full is due at the view and order session or first payment on a payment plan.
DIGITAL FILES: The Client may share social media files but do not have permission to apply filters, copy, download, screen shot, or capture the photographs in any other fashion.We do not sell a disk of high resolution digital images since we specialize in heirloom printed products.
PARTIAL FAMILY: We do not photograph ‘incomplete families’, where a family member is not been able to attend the portrait session. We are more than happy to reschedule a new appointment for you when you can be all together.
INVESTMENT: Our Fine Art Portraits start from $500, Legacy wall portraits start from $1000. What does the average family invest? Our Clients typically invest between $900 – $4000. Most people find that they can invest around $2000 and be happy with their selection of a beautiful archival wall portrait or print collections. Our museum quality wall art is our top seller and what we are best known for producing. If you have a gift certificate there is never any further purchase required, but you are certainly welcome to purchase additional poses and and products. We promise you’ll have every option presented to you as we offer our regular clients.
SAFETY: We are following Washington State guidelines regarding Covid-19. We are thoroughly disinfecting the studio for you and we do asks our guests to arrive wearing a facial covering as mandated by state law.
PAYMENT: Payments are due at the time of ordering and can be paid by cash, check or credit card and are due at the ordering session. Payment plans are available by arrangement.
STUDIO POLICIES: Please bring only the subjects to be photographed to the session including siblings and the person that might be helping you to the studio. This is especially important with milestone sessions, as I will need the full attention of the child to be photographed.
CUSTOM ORDERS: Due to the custom nature of our work, payment for your order must be placed in full before ordering. Once an order is sent out for production, it is deemed non- refundable. Please allow 8-12 weeks for delivery of your product since each piece is artistically handcrafted with one-of-a-kind work of art.
COPYRIGHT: The Studio is assigned the Copyright in all material produced by the Studio. That copyright belongs to the Studio. Violations against the copyright laws include, but are not limited to making illegal copies, scanning, printing from home or downloading from our website. It is illegal to copy or reproduce these photographs in any manner without our permission.
RETOUCHING AND CONVERSIONS: Standard retouching for albums and small prints includes light blemishes at no additional cost. Complex retouching includes such changes as the removal of scars, fine hairs and time consuming cloning are available at an hourly fee of $50/hour. Wall Portraits receive complex retouching at no additional charge and are considered our “Signature Retouching”.
MODEL RELEASE: Clients give permission to publish and use photographs on the studio’s website and for social media sharing which might be for advertising, promotion, trade, exhibition, and distribution. Clients may apply restrictions to use.