Policies, Procedures, Terms & Conditions

 

Please read carefully, understanding you will be held to these posted terms and conditions and policies and procedures by booking with Ever After, LLC.  Excellent customer service is our goal. We view terms and conditions as tools that help us ensure that clients have a wonderful experience. We are happy to answer any questions or clarify anything, but please ask before you book. We want to ensure you have a great experience so understanding our policies will ensure there are no surprises.

Studio Hours: We are open by appointment only. We do have some evening appointments available but they fill up fast. Please consider your schedule, understanding most meetings and correspondence will take place during daytime business hours. We will return your call and respond to emails during the week in the daytime.

Communications:  Speaking in person or on the phone is our favorite way of communicating with you to book or answer questions about your session.  We do use Email to forward information to you, as it offers us all the luxury of having our correspondence in one place. Although we may have initially connected with you on social media, it becomes even more important to email us moving forward. If you are given a photographer’s direct cell phone number, please understand that text messaging is not a reliable nor effective way to book a session.  Call our studio at 571.434.0009 with any questions.

Session Fees: A non-refundable Session Fee is required for securing our services and is required to hold your date. Preparation for your session/event often requires a great deal of coordination.   Your Portrait Session date and time will not be secured until payment is received.

A $500 Session Fee is required to hold your date for an in studio session.

A $750 Session Fee is required to hold your date for a Portrait Park session.

A $1500 Session Fee is required to hold your date for an On Location session.

Your Portrait Session will not be secured until payment is received.

A Regular Session: This type of session is what we specialize in. A Regular Session lasts about an hour. We will have a consultation either on the phone or in person before your shoot. We will also have a Design Session before your shoot, where we will style your session, including clothing suggestions, and discuss wall art and products.  You will have a chance to review our available products and get a general idea of what you would like to purchase from your session so we can shoot accordingly.

A Limited Edition Session:  Limited Edition Sessions are booked at the studio’s discretion and only offered a few times a year. Sessions are of shorter duration, and are generally theme based and on a set date chosen by the studio. These are listed on our Calendar and are generally announced on our Facebook page, so stay tuned there!

Rescheduling/Cancellation of Portrait Session: As a professional photographer, and in order to give you the best, most relaxed session possible, Ever After Portraits limits the number of sessions that we photograph. That way, our attention is totally focused on you and your experience.

We agree that Ever After, LLC is committed to your portrait time and won’t use the time you paid for to photograph someone else who arrived late.

A session or holding fee is collected to hold your time slot and will be applied toward your purchase at your ordering session. You and I agree that the session/holding fee is reasonable.

Clients who book a date agree to arrive on time. Arrival more than 15 minutes late means you will lose your scheduled time, and your session/holding fee will be used to compensate the photographer for her time, and any Product Credit will be forfeited. If Hair and Makeup services have been scheduled and you arrive late, you may have to choose between having your hair done OR your makeup done or the services could possibly be forfeited all together. There will be no refund or credit if you arrive late and your hair and makeup cannot be completed. If hair and makeup is included in your session fee, your makeup and hair appointment is considered part of your portrait session and as such, all scheduling and cancellation policies apply to your makeup and hair appointment as well. If shooting on location incurs additional fees, we will pass those on to you, the Client.

We will speak with Clients to schedule your Portrait and Ordering Sessions. Because we have a wedding division, typically, we do not photograph sessions on Saturdays, and Sundays are our family day. If exceptions are made, additional fees may apply.

Outdoor Portrait Sessions may be rescheduled due to weather or moved inside to our indoor studio at the photographer’s discretion.

If you RESCHEDULE or CANCEL your portrait session or FAIL TO ATTEND your session for any reason and at any time, we will suffer losses that are difficult to ascertain.

We block out our studio and staff for YOUR portrait session so that our studio is set aside just for you and your family.

For that reason, you will forfeit your session/holding fee if you RESCHEDULE OR CANCEL with less than 14 days’ notice before the scheduled portrait time. Holding fees on appointments rescheduled with more than 14 days’ notice are applied to the new appointment and will be refunded at your ordering session or applied to your order. Any refund could be issued against a card or mailed as a check. The holding fee is not refundable for permanently cancelled appointments. In addition, if you FAIL TO ATTEND the portrait session you will forfeit your session/holding fee. If wall snapshots are requested from you but not received, and/or if a Design Session is scheduled with you, but not held, the portrait session cannot go forward and you will forfeit your session/holding fee. This fee is paid to us as liquidated damages and not as a penalty.

Rescheduling/Cancellation of Ordering Session:  Please don’t reschedule unless necessary as it may be several weeks or even months before there is another opening.  The first reschedule is complimentary.  We know sometimes emergencies happen. Otherwise, rescheduling is $200. However, in the following situations, it would be best for you to make a new Ordering Session appointment:

  • Your spouse is unable to attend (All decisions makers must be present at the Ordering Session)
  • You are ill
  • You would have to come with your child/children (the plans with your babysitter fell through)
  • You are unable to stay at least three hours

Inclement Weather: If we find the weather to be less than optimal, we reserve the right to reschedule. We can reschedule your shoot to our next available opening.

Other Cameras:  No camera equipment other than our photographer’s is allowed in the portrait session.

About Timing:  You should know what to expect, so here’s a little about Timing.

Immediately after booking your Portrait Session, we will ask that you look around your home and send us snapshots of any wall you might consider displaying portraits. We will use those snapshots in your Design Session.

Design Session:  Some sessions require a Design Session.  One Design Consultation Session can be held in person or over the phone and allows us to do our best work, so it is required and must be scheduled before your portrait session. Please schedule your Design Session with us within 7 days of booking your session.  If a Design Session is required but not held prior to the Portrait Session, your Portrait Session will be postponed.

We will schedule your Ordering Session within 1 to 2 weeks after your Portrait Session.  We require all decision makers to be present at the Ordering Session, and it is Adults Only!  Payment of product orders is due in full when the order is placed.

Delivery

Immediately after you order and complete payment for your products at your Ordering Session, we will retouch your portraits.  You will receive a PROJECTED DELIVERY DATE.  Since the only variable in our production process is the amount of time that a client may take to approve retouching, please note that taking longer than 24 hours to approve retouched proofs, WILL push back delivery of your products.  Retouching and final approval from the majority of our clients are typically complete within 2 weeks. 

Please allow an additional 2 weeks for products that are PAINTED or DESIGNED. Producing archival quality products that are bespoke and each custom created takes time.

Once we receive your approval of retouching and final payment, we project that your products will be in your hands within 3 weeks. In general, products arrive 4-6 weeks after payment is received. Rush shipment is available on some items for an additional charge.

Product turnaround CAN vary depending on our current volume of orders and the vendor. Each product, lab or vendor has a varied turnaround time.

While we want to set appropriate product delivery expectations, due to Covid and other production and supply chain issues beyond our control, realistically we ask that you allow 3 weeks after your final approval for your products to be delivered.

Not every session is put up on our blog, but if your session is one of the ones we choose, after your Ordering Session, some of your portraits may be on our blog within 6 weeks.

Post Session Ordering and Products:  One in-person Ordering Session is included in the session fee. In-person Ordering Sessions are held in our studio.  We require all of the decision makers to be present.

We do not offer proofs that leave the studio.  All orders must be placed at your Ordering Session.  It is at this time you will make your portrait selections, and place your order.  Your family may also order at this time. Any portraits that you want, family members want, or friends want, must be ordered at the Ordering Session.  Signature to our contract indicates that it is understood that the images from the portrait session will be deleted after the ordering session even if no order is placed and that your session fee will not be refunded.

Proofs are not shown retouched – proofs have basic color and exposure corrections done, but do not represent the final quality of prints.  While Image files are available for purchase, proofs have no value; so after an ordering session; unordered images are purged.

Due to the custom nature of our photography, all orders are final and non-refundable once ordered.  Approval of proofs is required before any products are manufactured. 

Albums are designed with no less than, on average, 2 images per page. Pages could have as many as 6 images or as few as one image, but generally are designed with 4 to 6 images per two pages. Some pages may have more, some less, to allow for design with similar images.  Images ordered for the Album are final and cannot be changed at a later time.

Periodically we add new products and update pricing, so pricing is subject to change without notice.

Ordered portraits will be retained for six months to accommodate reorder requests.

If no Ordering Session is held, unordered files are disposed of.

Payment for Products:  We accept full payment for products at the end of your Ordering Session (via cash, check, credit card or Paypal); however, we also offer special financing options.

Products will not be created until payment in full is completed.

There is a $35 fee for any bounced check.  If you bounce a check, you must pay for your order and bounced check fee in cash.

Christmas Cut Off Dates: For orders to be delivered by Christmas, you will need to have completed both your Portrait Session and Ordering Session with your order placed and fully paid for, by November 15.

Portrait and Print Quality: We provide archival-quality photographic prints and products, color corrected & calibrated to print as we see on our computer. Any digital images you see (on our website, blog, social media sites, or that have been provided directly to you), may vary from their intended appearance, depending on your computer’s display and settings. In addition, Ever After, LLC cannot guarantee the results or quality of photographic prints made by client or by client’s chosen labs. For consistent, quality results, made to last a lifetime, please purchase your prints directly from Ever After, LLC.

Digital Images: Digital images purchased or provided are for personal use purposes only, unless otherwise expressed (such as for our commercial clients). We include a print release for photographic prints only, and they may be printed up to 8×10 inches. These images are full frame, meaning cropping will occur when you print with most labs. Digital files may NOT be used to make your own canvases, or any other large photo products, without our express written permission. You also do not have artistic license to alter the images in any fashion.

Please back up all digital copies of your photographs in two places. We recommend an external hard drive or flash drive, as well as online cloud storage.  Ever After, LLC will make every effort to retain ordered files for up to 3 months from the date of your session but cannot guarantee storage.

Sharing and social media: You cannot at any time screen-capture proof images or design proofs for any reason. You do not have artistic license to download images from Facebook or any other place published. Do not crop out our watermark. We can provide some images to share on social media after your order, at the studio’s discretion.

Artistic Integrity: We hold discretion for the final images we release based on many factors, including image quality, image relevance, and brand reinforcement.

Image Quality: We will choose the images that best represent the subject and are technically sound with proper exposure. This means that we try to eliminate a great deal of redundancy. We produce stellar images, offering variety and moments.  We emphasize quality over quantity.

Portrait Image Relevance: A portrait session is meant to show the genuine expression and flattering representation of a subject. That will always be our primary focus and will dictate how we spend our time on your shoot. Your desires and expectations are voiced during our consultation, and requests need to be explained ahead of time. Changing the shoot while in process is not something we can accommodate.

Brand Reinforcement: If you like our style, value quality products and exceptional customer service, then you are in the right place. We release images that reinforce our artistic style as these images will live on as a representation of our business. Requests that we feel do not uphold our brand or are outdated may not be something we can accommodate.

A WORD ABOUT COPYRIGHT

Copyright is protected by the Federal Copyright Law. It is unlawful to copy or scan any images without permission.

Even though the pictures may be of you or your child, the photographer still owns the copyright to the image. In order to control the quality of the work produced, the photographer is the only one who can crop, modify, or order any image produced at this Portrait Session. Ever After Portraits retains the copyright and ownership of all images of the Portrait Session and reserves the right to reproduce images for portfolio, display, website, self-promotion, advertising, photo contests, or any publication. Clients are not allowed to reproduce any images produced by the photographer for any purpose without written consent.

All images are copyrighted by Ever After Portraits and are protected by United States Copyright Laws (USC Title 17). It is illegal to copy, scan, reproduce, or post images online in forums elsewhere without the written permission of Ever After Portraits or alter in any manner, including, but not limited to, electronic scanning via personal scanner or reproduction via photo lab or self-service kiosk. Violators of this federal law will be subject to its civil and criminal penalties.

Our Iron-Clad, 100% No-Hassle, No Excuses EVER Guarantee

We want you to be completely thrilled with your portraits.  Together, we will invest considerable time, effort and expense in their creation.  We feel you deserve to have the very finest work possible that can be created by a professional photographer.

If for any reason your portraits aren’t as you expect them to be (regardless of fault) at your Ordering Session, we will throw them away and you may have additional ones made to your liking, at no charge to you.  Or, if you don’t wish to have additional portraits made, your Portrait Session fee will be refunded.  If you have purchased additional sessions and are not thrilled with the results, those Portrait Session fees will be refunded.

We earn our reputation one client at a time—with quality, caring and friendliness as our hallmarks. We appreciate your confidence in us.

Refunds
Due to the custom nature of our products which are made to order and cannot be returned, Ever After has a strict policy of absolutely no refunds.

In the event that a product is delivered, and a manufacturer defect is evident and reported within 3 business days from the date it was received, damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 3 days after being received), or in the event that the order was erroneously processed compared to the original recorded order, products will be replaced.

In the interest of fairness to all customers, all rates are non-negotiable.

Be sure to Check out our Privacy Policy here — where we explain that we don’t share your info with a third party and other valuable info!

 

Answers To Frequently Asked Questions

What style of photography do you use when working with kids?

We use a documentary style of photography, letting your children just be themselves. Kids will be kids and we understand that they will have moments of imperfection (just like us) and that’s OK! We’re there to make them (and you) feel as comfortable as possible so we can capture their unique personality. We are patient and don’t mind waiting to get that perfect shot. We will pose some shots at your request, but will mainly just shoot and capture those moments that happen naturally. We feel that not using unnatural props or stiff formal poses is a more honest means of capturing who your child really is.

When is the best time to schedule pregnancy and newborn photographs?

We recommend taking maternity portraits during the 32 – 36th weeks, when your curves are at their most glorious. With artistic lighting and gentle posing, we guarantee you will be thrilled to document this amazing time in your life.  Newborn babies, under a month, are incredible to photograph and we love to capture their bond with you at this time. Little ones change quickly over the course of their first year, so consider having portraits again at 4 and 8 months and again at 1 year as their true features and big personality really emerge.  We invite you to join select clients who are members of The Bebe Coterie.

We can’t get my whole family together for a Design session AND a Portrait Session.

That’s okay – the Design Session is not meant for your whole family, just for you and your spouse.  Leave the children at home so that the two of you can have a quiet, calm time to think about your portraits and talk with us.

Do we have to come to your studio for our Ordering Session and to look at the portraits after you’ve taken them?

Yes, a session at our studio is an essential part of the creative process and is required.  The viewing and selection of your portraits is also done at the studio and is for both parents.

We don’t know where to have it done.

No worries – we will help you to choose a location.  We photograph at locations exclusively tailored to your personal interests.  Session fees vary by location.

Your Home

If your home or vacation home has special significance to you, have the portraits created inside your house or in your yard.  It will add a sentimental depth to your portraits, a depth not present in portraits created elsewhere.

 

My house needs decorating and my yard needs landscaping.

We can discuss the location at your Design Session.  We can preview your home and let you know what we think. Your entire yard or house will not show in the portrait and may work well in spite of some imperfections.  We are very good at finding angles that make a home look beautiful while not showing spots that don’t look as good.

 

Our Indoor Studio

If your home does not have any special significance, or if it isn’t an option, you have a variety of options.  One of them is our Indoor Studio, which is outfitted with the latest in backdrops, lighting and props.

 

Our Outdoor Studio

Our 2 ½ acre outdoor studio features large trees, a natural creek flowing into a pond with waterfall, a bridge – lots of areas to use as a beautiful backdrop for your portraits.

 

Environmental Portraiture

Portraiture on  location throughout the D.C. Metro area can feature stunning views and natural scenery such as Meadowlark Gardens, The Tidal Basin, National Gallery of Art, U.S. Botanic Gardens, just to name a few.

 

We don’t know if the location we want will work for a portrait. 

If you have already picked a location, you may be worried that, while it looks good to you, it may not be suitable for the Portrait Session. Don’t worry.  After your Design Session and prior to your Portrait Session, we will preview the area to decide how to best use it.  If we don’t think it is suitable, we will help you find a new place.

 

We just can’t decide!

If you are just not sure, simply wait until you are at your Design Session and we will be happy to give you guidance in making your decision.

My adult children never tell us in advance when they are going to be in town.  How can we schedule a portrait?

The way to handle this is to have the Design Session now and plan all the details in advance – the clothing, the location, the groupings, etc.  Then, when you call at the last minute to schedule (because your children have called you at the last minute!) we will only have the Portrait Session to schedule, not the Design Session, and the Portrait Session.

We want an outdoor portrait but I’m worried about the weather.

While it’s natural to worry, the weather isn’t as a big a concern as one would think.  Cloudy skies make for the best lighting.  The day before, your session may be rescheduled if it rains steadily.  If the portrait has to be done on that day, as in the case of a multi-family gathering your session will be moved to our indoor studio.

We can’t decide what clothes we should wear.

You should wait until your Design Session to choose the color and style of the clothing.  We will have a lot of advice and assistance to give you.  The formality of the clothing is up to you.  Most of our clients choose relaxed, somewhat informal, clothing because that is the feeling they want their portraits to have.

We can’t decide whether to include our dog.

Please include your dog.  We enjoy including pets, especially dogs.  It will help, not hurt, the portrait! We will spend 15 minutes on images with your pet, and then ask that someone be available to take care of it during the remainder of your session.

How much time do we need to allow for our Portrait Session?

A Portrait Session is individually tailored for each client’s particular needs, but typically shooting time lasts 45 minutes to an hour.

When is the best time of the day for a location Portrait Session?

Natural lighting creates the beauty in timeless portraiture and the best time of day is early in the morning or one hour before sunset.   Please allow ample time for preparation at our exclusively selected location.

What is the best time of year to take outdoor photos?

We recommend late Spring, early Summer, or Fall. Winter is not a good time for outdoor portraits because the trees are bare and there is very little color outdoors.  However, it’s the perfect time for studio portraits!

What is the largest number of people that you can accommodate in the studio?

We have taken groups of up to 15 people in the studio. For larger groups we recommend our outdoor studio.

We want portraits of my family but it is always such an uncomfortable experience.  I’m not looking forward to itCan you give us an idea of what to expect at my Portrait Session?

First, expect to have fun, because you will! Some may be a little nervous at first, but we’ll soon put you at ease so you can enjoy your session.   The people in our portraits look wonderfully relaxed and natural because they are relaxed.

Remember, we want you to have fun – and being late will only result in you feeling rushed and less time spent on your photography. Feel free to bring your favorite music. We can play music in the studio, and we like all types.

Don’t miss this opportunity because of previous bad experiences.  Our photo sessions are very much like our style–relaxed, candid and fun

Who should come to our session?

It is best to only bring the persons being photographed to your session. Teens may bring one parent.  No cameras are allowed in the studio.  Many of us already feel as if a spotlight is on us when we are being photographed and there is no benefit to increasing the feeling with knowledge that someone is “watching” you.  The exception would be someone to watch small children.

Why should I have Ever After Portraits take my senior portrait?

You’ve reached a milestone in your life. Your portraits should reflect your unique personality. You’re not the same old Sara from down the street, so why should your senior portraits look like hers? What you need is something that only an artist can produce.

The other studios (you know, the ones that your school sends you to) employ a large staff of photographers to fulfill their volume needs. This is perfectly all right if you want some novice who’s been trained on the bare minimum of the technical aspects of photography. They understand lighting and posing and how to make a ‘nice portrait.’ The only problem is that they all look alike!

We’re different. We are dedicated to our craft and are constantly developing new techniques and submitting images for reviews by some of the top professionals in the industry.  We have a network of makeup and hair artists at our disposal for that extra sizzle in your portraits as well!

Your interests, hobbies, and personality will shine through your portraits with us. We encourage you to bring your favorite item to use as a prop. We can photograph you with your car, pet, musical instrument, or favorite sports item.  We offer a spacious private changing and makeup room for your convenience.  Got a favorite CD you want to listen to during your in studio session? Bring it! It’s your session and you should have fun.

We do special one-on-one portraits of seniors. You can change clothing, right in the studio or choose a garden or other local location. A beach session is the most-asked-for senior portrait. These are done at sunset when the light is so beautiful. We have seniors who come from all over to have the beach portrait they have dreamed about.

What do you offer in the way of packages?

For Regular portrait sessions, all of our offerings are a la carte.  However, we do offer incentives for certain price points.  From wallets to wall art, the choice is yours!
For Limited Edition and Special Events, package pricing is available.

How many clothing changes can I do?

For family or Limited Edition sessions, one outfit is advised. For other types of sessions, outfit changes are advised. Contact the studio if you have further questions.

Can I take pictures with my friends?

Certainly! We have done seniors with their best friends.

Are my pictures touched up or airbrushed?

All our senior portraits have finishing work performed on them to remove blemishes and make you look your best.

Do you offer Black and White pictures?

Yes, we offer contemporary, modeling looks for that special portrait.

Can we bring friends to the shoot?

We don’t mind you having one parent or friend along – in fact, it can make things even more interesting. However, please, no more than one. These pictures are about you and we want to be able to concentrate on you, rather than working with a large group. If you really want a group picture with several friends, we ask that you let us know so that we can plan for it ahead of time and make sure that your friends know that they will be leaving after the group pictures are done. If it’s sprung on us the day of the shoot, we’ll decline.  We want to avoid distractions that prevent us from doing our very best for you. If you do have a friend or parent along, tell them to be prepared to work! Watching for stray hairs, helping hold reflectors, watching for people in the background, you name it!

Combination Sessions

Outdoor and indoor portraits have very different technical and creative requirements and so are considered separate sessions with separate session fees if you choose to do both.

Christmas Cut Off Dates
For orders to be delivered by Christmas, you will need to have completed both your shoot, ordering session with your order placed and paid for, by December 1.

 

If you cherish your family, value fine art portraits and want your moments captured forever...

 

 

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